Respect for cultural diversity in all communications

Acknowledgements:
The following scenarios and activities in this Workbook have been adopted and modified from the HLTHIR403C ‘Work Effectively with Culturally Diverse Clients and Co-Workers’, Learning Guide, developed by the Community Services and Health Diploma of Nursing Team at TAFE SA 2008.
Activities: 1.2, 1.3, 1.5, 1.6, 1.7, 2.1 – 2.4, 3.1, 3.2, 4.1, 4.2
Scenarios: 1 – 3
ASSESSMENT TASK 1 : 70 %
HLTHIR403C Work effectively with culturally diverse clients and co workers
The activities in this Workbook are to be completed during class time.
TOPIC 1: CULTURALLY AWARE WORK PRACTICES
Activity 1.1:
Pre Unit Delivery Student Self Assessment Exercise
Key to completing columns 1, 2 or 3:
1 = I feel quite confident that I can always do this
2 = I might sometimes need some help
3 = I have no experience in this area
NOTE: Students can draw on work experiences, or if they have not worked, draw on school experiences.

Apply an awareness of culture as a factor in all human behaviour
Can you/do you know how to? How well can you do this? List one example of how you might do this
1 2 3
Work in a culturally appropriate manner.

Work in a way which creates a culturally and psychologically safe environment for all persons.
Review and modify work practices in consultation with persons from diverse cultural backgrounds.
Contribute to the development of relationships based on cultural diversity
Can you/do you know how to?….. How well can you do this? List one example of how you might do this
1 2 3
Demonstrate respect for cultural diversity in all communication and interactions with clients, colleagues and customers.
Use specific strategies to eliminate bias and discrimination in dealing with clients and co-workers
Communicate effectively with culturally diverse persons
Can you/do you know how to?….. How well can you do this? List one example of how you might do this
1 2 3
Demonstrate respect for cultural diversity in all communications with clients, their families, staff, customers and others.
Constructively use communication to develop and maintain effective relationships, mutual trust and confidence.
Where language barriers exist, efforts are made to communicate in the most effective way possible.

Seek assistance from interpreters or other persons as required.

Resolve cross cultural misunderstandings
Can you/do you know how to?….. How well can you do this? List one example of how you might do this
1 2 3
Identify issues which cause conflict.

Consider cultural differences if difficulties or misunderstanding occur.

Effort is made to sensitively resolve differences, taking into account cultural differences.
Difficulties are addressed with appropriate people and assistance sought when required.
Activity 1.2 5 MARKS
Self-reflection
Take 5-8 minutes to reflect on your own ‘culture’. What do you think best describes it? Write down your thoughts so that you can compare them with the definitions a bit later in this topic.
……………..hindu …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
Activity 1.3 3 MARKS
Self-reflection
Think about some of the values and beliefs that you have inherited from your parents. They might include religion, work ethic, and respect for others or how to raise children.
How do these values and beliefs influence how you live your life?
………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Activity 1.4: 5 MARKS
Range of cultural diversity in your work environment
Spend some time thinking about the cultural differences listed below and how each of the areas of difference effects what happens in your day-to-day work environment in relation to co-workers and clients. Record your answers in the table below.
You might include some of the following in your answers:
• Which staff are rostered on particular days. This might be to allow for people’s religious obligations, or to ensure a good balance of staff with particular language difficulties.
• Timing of peoples’ holidays to coincide with important religious or other celebrations.
• Timing of co-workers’ breaks to allow for prayer times.
• The need for understanding when co-workers are away from work because of their need to meet cultural or family obligations.
• The type of food served in the staff canteen.
• The inability of some workers to perform certain tasks because of cultural considerations. For example not handling food derived from ingredients which are culturally forbidden.
• The need to communicate with clients in a way which does not offend their cultural sensitivities.
• Different special requests from clients such as choice of food, style of room etc
• The need for patience in communicating with co-workers and clients who speak different languages.
• The way you talk to clients and co-workers.
• The way you react to your supervisor and the way your supervisor reacts to you.
Cultural Differences How does this difference effect what happens in your day-to-day work environment in relation to co-workers and clients?
Languages

Religious and other beliefs

Beliefs about health and wellbeing

Attitudes to family

Attitudes to work

Roles of individuals in society

Food

Holidays and celebrations

The way people communicate with one another