Identifying and Documenting Processes

Assignment 2 – Identifying and Documenting Processes
? Value: 40% of unit mark
? Issued: Week 1 (4 March)
? Submitted: Week 14 (by 6.00pm Perth time on Tuesday 3rd June – submitted
electronically using the Turnitin Assignment facility in the unit
Assignment Aims
This is a practical assignment that relates to the content of Topic 8 Learning Module and associated
materials and is intended to help you:
? Consolidate your understanding of quality and quality management processes.
? Identify and review the performance of some of the processes within your own work organisation.
? Understand how processes may be effectively documented and focused to meet the real needs of an
? Gain some basic skills in producing top?down flowcharts and written procedures.

Assignment Detail and Marking Structure
Submit a written assignment in response to the following:
1. Create a plan that will take you through the steps and tasks associated
with understanding, researching, developing, writing, refining and
producing all the other parts of this assignment. Structure and document
the plan in the form of a top?down flowchart.
2. Provide a brief overview of your work organisation (including its main
activities), describe your own job and responsibilities, and show and
explain how your job fits into the structure of your organisation.
This information should not be overly detailed, but should be sufficient for
me to put the rest of the assignment in context.
Project Quality Management 641 Assignment 2
20/01/2014 5:47 PM 2
3. Identify three of your organisation’s processes or sub?processes (where
possible, ones to which you contribute),and for each of the three:
? Name them (and if a sub?process, name the process to which they

? Give a brief explanation of their purpose [2 or 3 sentences for each at
? Make considered observations about how successfully each is
currently operating (eg note any problems, weaknesses, errors or
irritations that are commonly being experienced by internal and/ or
external customer) [2 or 3 sentences for each at most]
4. Create a written procedure for any one of the three processes or subprocess
identified in part 3 of this assignment (as it is really performed,
rather than as you or your organisation think it ought to be performed).
The information should be of an adequate level for the people who
perform the tasks to follow (ie don’t produce just a higher level
management overview).
The format, set?out and structure of your written procedure should be the
same as is shown in the two Humanities International Office example
generic written procedures issued with this assignment. But, in addition,
at the start of your procedure add a concise explanation of why the
process or sub?process is important and give a short explanation of its
(As a guide, I am looking for processes or sub?processes that comprise
about 5 to 7 steps, with each step including a number of separate tasks, ie
similar in size to the larger of the two Humanities International Office

written procedures that are handed out with this assignment.)
Total Marks 100
If you are currently working full?time (or part?time) in your discipline area, this assignment is intended to
relate to your current work organisation. If you are a full?time student, you can base your assignment on
the last organisation for which you worked in your discipline area, or, alternatively, you can use an
organisation for which you might currently do part?time work, including sporting clubs or voluntary groups.
Project Quality Management 641 Assignment 2
20/01/2014 5:47 PM 3