1. Think about any two leaders you have known, preferably one good and one weak. They can be businesspersons, coaches, someone you work(Ed) with, and so forth.
Make a list of five traits, practices, or characteristics that cause you to consider one good and the other weak. Compare the things you chose with the seven factors used to differentiate effective organizational leadership in the first half of this chapter.
2. What key thing is Alan Mulally doing at Ford as an organizational leader to shape Ford’s organizational culture? Do you think he will succeed?